Shipping policy

Domestic delivery (United States)

We offer delivery at USD 7.50 for all orders within the United States, and free delivery for orders above USD 100.

Shipping fees

Country	Fees (USD)	Shipping duration (Subject to delays)
USA	$7.50 (Free delivery above $100)	3-7 business days
United Kingdom	Calculated at checkout	7-14 business days
Canada	Calculated at checkout	8-16 business days
Europe (except UK)	Calculated at checkout	12-28 business days
Middle East	Calculated at checkout	15-25 business days
Mexico/South America/Africa	Calculated at checkout	20-45 business days

NOTE: The shipping fees do not include customs and duty fees, which are defined by the country of importation. Good Totes is not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the parcel recipient. 

International delivery

We're so thankful for your support from all over the world and we're happy to ship worldwide! Our warehouse in the US ships internationally to Canada, Europe, Mexico, Kuwait, Qatar, Saudi Arabia, UAE, and the rest of the world. 

Ordering from Asia, Australia, or New Zealand? Head over here instead.

Duties & Taxes

For international orders, import duties, taxes, and customs fees may apply depending on your destination country’s regulations. These charges are determined by your local customs authority and are the responsibility of the customer. They are not included in our product or shipping prices unless otherwise stated.

As customs policies vary from country to country, we’re unable to advise on the exact amount that may be payable. We’re also unable to declare a lower value for parcels. If you’re unsure whether import charges may apply, we recommend checking with your local customs office before placing your order.

If a parcel is refused, unclaimed, or not delivered due to unpaid duties or taxes, it may be returned, abandoned, or disposed of by the carrier or customs authority. In such cases, we may be unable to issue a refund, or any return shipping fees and related charges may be deducted from the refund amount where applicable.

Frequently Asked Questions

Do I have to pay import taxes and custom fees?

Unfortunately, we are unable to advise you on import taxes and custom fees as it's dependent on the destination country's import laws. We have no control over import fees and are unable to declare a lower value for your parcels. Please check with your local post office or refer here for the fees that you may incur.

In the event that you are charged with import fees and do not wish to make the payment, the parcel will automatically be disposed and no refunds can be issued.

Meanwhile, we are working closely with our courier provider to include import taxes at checkout.

My package is marked as delivered, but I didn’t receive it.

We know how upsetting this can be! Sometimes USPS tracking information mark parcels as delivered before they actually arrive. Your package will most likely be delivered within a few days, but please check with your neighbors and/or post office for more information in the meantime!

Please submit a claim with UPS here or USPS here. While we will try our best to locate your parcel with the carriers, Good Totes is not responsible for parcels once they leave our warehouse.

⚠️ Important Notice: Undelivered items due to incorrect addresses are not classified as lost and are not eligible for refunds or replacements. Please ensure your address is accurate when placing an order.