Good Totes is based in Singapore, but we fulfil orders made on this site from our warehouse in the US.

Yes, we do! Click here for more details.

Ordering from Asia Pacific? Place your order here instead!

We aim to ship your order within 1-2 business days. Once shipped, deliveries within the continental U.S. typically arrive in 3–7 business days (please note, delays may happen).

For international orders, it'll take 7-45 business days, depending on where you live. Click here for more details!

Unfortunately, we are unable to advise you on import taxes and custom fees as it's dependent on the destination country's import laws. We have no control over import fees and are unable to declare a lower value for your parcels. Please check with your local post office or refer here for the fees that you may incur.

In the event that you are charged with import fees and do not wish to make the payment, the parcel will automatically be disposed and no refunds can be issued.

Meanwhile, we are working closely with our courier provider to include import taxes at checkout.

We know how upsetting this can be! Sometimes USPS tracking information mark parcels as delivered before they actually arrive. Your package will most likely be delivered within a few days, but please check with your neighbors and/or post office for more information in the meantime!

Please submit a claim with UPS here or USPS here. While we will try our best to locate your parcel with the carriers, Good Totes is not responsible for parcels once they leave our warehouse.

⚠️ Important Notice: Undelivered items due to incorrect addresses are not classified as lost and are not eligible for refunds or replacements. Please ensure your address is accurate when placing an order.

Please double check your order before checking out as order cancellations or changes are not allowed in order to streamline our operations. As we want our customers to receive their orders as soon as possible, the fulfilment process begins the moment an order is received. It would be difficult for us to cancel your order in time.

If you change your mind within 30 days from when your order ships, you can request for a return. 

Please click here to start the return process. Find more detailed instructions here to guide you.

All items must be in original condition as such:

• Unused, unwashed and in original packaging
• In brand new condition, with all tags still attached
• Free of any stains (e.g make up) or scents

The return shipment will be covered by us, but a small handling fee will be charged unless the return is due to a defect.

Once we receive your returned parcel, we’ll review it. If it meets the return requirements, we’ll process your refund to either your original payment method or via store credits, which should reflect in your account within 3-5 business days.

If the item doesn’t meet the return requirements, we won’t be able to issue a refund.

Due to logistical reasons, we are unable to provide one to one exchanges for now. We recommend returning your item and placing a new order.

Please click here to start the return process.

We're so sorry about that and want to make things right! If you've received a defective item, please click here and select "Warranty Claim" to start the refund process.

You'll just need to upload a picture of the defect, and we’ll review your claim within 24 hours. Once approved, your refund will be processed to your original payment method within 3-5 business days.

However, please note that slight manufacturing variations within 5cm of our given measurements aren’t considered defects.

When your bag gets dirty, we recommend spot cleaning with dish soap and a damp towel. You can click here for a tutorial!

We don't recommend soaking or putting our bag in the washer or dryer in order to prevent damage to the material and hardware.

The Good Totes Club is a free loyalty program that lets you earn rewards just for shopping with us! Every time you make a purchase, refer a friend, or leave a review, you collect clovers that can be redeemed for discounts and exclusive perks. It’s our way of saying thank you! To join, simply create an account with us.

Sign in to your Good Totes Club account to start earning points—then use them to save on your next purchase! Every 100 points = $1 off, so that's a 5% rebate every time you shop.

• Welcome bonus — Get 200 clovers just for signing up!
• Earn as you shop — 5 clovers for every $1 you spend
• Share your thoughts — Leave a verified review and earn 200 clovers
• Birthday treat — Enjoy 500 clovers on your special day
• Redeem anytime — Every 100 clovers = $1 off your next order
• Stay active — Clovers expire 12 months after your last activity, so pop in every now and then!
• Track your rewards — Manage your clovers through the loyalty widget on our site

Click into your account and go into 'Discover my Rewards'. You will be able to view your redeemable items and redeem it from there!

Yes, clovers expire 12 months after your last activity. But don’t worry, we’ll send you a reminder via email before they expire!

Give a friend $5 off their first purchase through the Rewards widget at the bottom left corner. Once they order, you’ll get $5 in points as a thank-you. Win-win!

Members get access to surprise giveaways, early peeks at new collections, and exclusive sneak previews. We’ll shoot you an email when it happens – so make sure to open our emails! ;)

Log into your Good Totes account and click the widget in the bottom left corner to check your current points balance and rewards.

Loyalty clovers cannot be stacked with other promo codes, but you can still earn clovers on purchases made with discounts.

Make sure your birthdate is added to your Good Totes account at least 30 days before your birthday, and you’ll receive 500 clovers as a gift!

Unfortunately, clovers from different accounts cannot be combined or transferred.